Patient Care Coordinator II: Front Office & Billing

Phoenix Physical Therapy; Montgomery (AL); On-site; USD 22,000 - 32,000; Full time

Job summary

Phoenix Physical Therapy in Montgomery, AL is seeking a Patient Care Coordinator II to enhance front office operations and support revenue goals through patient coordination and billing activities.

The role covers patient registration, scheduling, insurance verification, collections, and accurate documentation, while ensuring compliance and customer service excellence in a fast-paced clinic.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 2 years medical billing experience; HCFA 1500, CPT and ICD-9 knowledge preferred.
• Current CPR certification.
• Excellent customer service and professional communication.
• Strong organizational skills with attention to detail and accuracy.
• Proficient with Microsoft Word and EMR data entry.

Responsibilities

• Greets and registers patients; verifies insurance and eligibility.
• Schedules appointments and documents accounts; maintains continuity of care.
• Collects co-pays, deductibles, and other payments; provides receipts.
• Verifies benefits by phone and obtains required authorizations/referrals.
• Answers calls, transfers, and arranges referrals; follows up on prescriptions.
• Maintains clinic cleanliness and assists in administrative tasks as needed.

Skills

Customer service

Communication

Organization

Data entry

EMR systems

Microsoft Word

multitasking

Education

High School Diploma or GED

Associates Degree or college courses

Tools

EMR systems

Microsoft Word

Job description

Phoenix Physical Therapy in Montgomery, AL is seeking a Patient Care Coordinator II to enhance front office operations and support revenue goals through patient coordination and billing activities.

The role covers patient registration, scheduling, insurance verification, collections, and accurate documentation, while ensuring compliance and customer service excellence in a fast-paced clinic.