Patient Care Coordinator II — Front Office & Billing

Phoenix Physical Therapy; Austintown Township, Youngstown (OH, OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Phoenix Physical Therapy in Youngstown, OH is looking for a Patient Care Coordinator II to support clinic operations and revenue goals. You will manage scheduling, billing, patient intake, and insurance verification, while ensuring accurate data entry and strong customer service.

The role emphasizes front office administration, documenting accounts, collecting payments, and coordinating patient interactions to maintain smooth daily operations in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED required; Associates Degree preferred.
• 2 years of medical billing/medical office experience preferred.
• Current CPR certificate.

Responsibilities

• Learn and perform front office operations per PCC II manuals (Scheduling/Billing/EMR).
• Greet and register patients; direct to appropriate department.
• Collect and verify patient demographics and insurance information.
• Schedule appointments and document accounts; maintain continuity of care.
• Collect payments; reconcile daily receipts; ensure accuracy in the system.
• Verify benefits; obtain authorizations/referrals as needed.
• Help with clerical tasks and maintain clinic cleanliness.

Skills

front office operations

customer service

data entry

Education

High School Diploma or GED

Associates Degree preferred

CPR Certification

Tools

EMR systems

Job description

Phoenix Physical Therapy in Youngstown, OH is looking for a Patient Care Coordinator II to support clinic operations and revenue goals. You will manage scheduling, billing, patient intake, and insurance verification, while ensuring accurate data entry and strong customer service.

The role emphasizes front office administration, documenting accounts, collecting payments, and coordinating patient interactions to maintain smooth daily operations in a fast-paced clinic environment.