Patient Care & Scheduling Specialist

WS Audiology USA; Redmond (OR); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to join our team. You’ll be the first voice patients hear and the first face they see, creating a warm, welcoming experience and helping the clinic run smoothly.

You’ll manage appointments, coordinate with the hearing care provider, verify insurance, and guide patients through products, services, and financing options while delivering exceptional service. Prioritize accuracy and patient satisfaction.

Competenze

• Customer-focused mindset with excellent communication skills.
• Comfort with outbound calls and patient engagement by phone.
• Strong organization, detail orientation, and ability to multitask.
• Willingness to learn and navigate multiple computer systems.
• Team-oriented with empathy for patients of all ages.

Mansioni

• Create a warm, welcoming experience for every patient.
• Manage appointment scheduling, confirmations, and follow-ups.
• Keep the provider’s schedule organized and optimized.
• Educate patients about products, services, and financing options.
• Verify insurance benefits and assist with coverage questions.
• Process patient payments accurately.
• Maintain accurate patient records and documentation.
• Support clinic inventory, ordering, tracking, and returns.
• Maintain a clean, patient-ready clinic environment.

Conoscenze

Customer service

Communication

Organization

Multitasking

Phone demeanor

Teamwork

Empathy

Strumenti

CRM systems

Office software

Descrizione del lavoro

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to join our team. You’ll be the first voice patients hear and the first face they see, creating a warm, welcoming experience and helping the clinic run smoothly.

You’ll manage appointments, coordinate with the hearing care provider, verify insurance, and guide patients through products, services, and financing options while delivering exceptional service. Prioritize accuracy and patient satisfaction.