Patient Care Coordinator: Elevate Patient Experience

Hearing Screening Associates; Cherry Hill Township (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K + Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Job summary

HearingLife in the United States is seeking a Patient Care Coordinator to be the friendly face of our retail clinics nationwide. You will support patient experiences, assist with scheduling, and help the clinic reach revenue goals by coordinating patient interactions and administrative tasks.

The role requires a high school diploma or GED, 1–2 years in customer service or healthcare, and strong communication and organizational skills.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; able to multitask in a fast-paced environment.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies; payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness and HIPAA compliance.

Skills

Interpersonal communication

Organizational skills

Multitasking

Tech-savvy

Education

HS diploma or GED

1–2 years in customer service/administration/healthcare

Tools

Scheduling software

EMR systems

Job description

HearingLife in the United States is seeking a Patient Care Coordinator to be the friendly face of our retail clinics nationwide. You will support patient experiences, assist with scheduling, and help the clinic reach revenue goals by coordinating patient interactions and administrative tasks.

The role requires a high school diploma or GED, 1–2 years in customer service or healthcare, and strong communication and organizational skills.