Patient Care Coordinator – Front Office & Scheduling

Automatic Data Processing, Inc.; West Chester (Chester County); On-site; USD 26,000 - 29,000; Full time

Job summary

PentaHealth Internal Medicine West Chester, PA is seeking a Patient Care Representative to support front office operations and serve as a communication bridge between patients and staff.

You will welcome patients, verify appointments, collect payments, and coordinate referrals in a professional, confidential environment. Monday–Friday 8:00–4:30 with occasional Saturday; equal opportunity employer.

Qualifications

• High School Diploma or equivalent.
• Front desk experience in a medical office preferred.
• Working knowledge of secretarial procedures and office management.
• Some CPT & ICD-10 knowledge preferred.

Responsibilities

• Performs selected clerical and administrative duties and assists physicians as part of the care team.
• Welcomes incoming patients in a pleasant, professional manner.
• Verifies and confirms patient’s appointment.
• Verifies and updates patient demographic information on the computer at each visit as needed.
• Collects insurance co-payments, non-covered services, and outstanding balances at the time of service.
• Books, coordinates, and reschedules patient appointments.
• Maintains orderly, efficient, and timely flow of patients.
• Completes all required information on insurance, workman’s compensation, and other inquiry forms, contacting patients when requested forms are finalized.
• Answers patient inquiries in a pleasing, professional manner.
• Answers telephones, transfers calls, takes messages as needed, and delivers to appropriate staff.
• Assists Providers and Office Manager when necessary and/or requested during non-clinical activities.
• Completes insurance referrals for patients as needed, including verifying coverage via the online database.
• Records information on logs, ledgers, and deposits accurately and neatly and copies logs and records as needed
• Prepares for and reports at meetings as required
• Maintains strict confidentiality and treats staff, providers, patients, and visitors with respect.
• Performs other related duties as required.

Skills

Front desk experience

Customer service

Computer proficiency

Phone etiquette

Education

High School Diploma or equivalent

CPT & ICD-10 knowledge (preferred)

Job description

PentaHealth Internal Medicine West Chester, PA is seeking a Patient Care Representative to support front office operations and serve as a communication bridge between patients and staff.

You will welcome patients, verify appointments, collect payments, and coordinate referrals in a professional, confidential environment. Monday–Friday 8:00–4:30 with occasional Saturday; equal opportunity employer.