Patient Care Specialist II: Scheduling & Front Desk Lead

Mosaic Health, LLC.; Florida; On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group is seeking a Patient Care Specialist II to coordinate front-office functions, scheduling, and patient communication at our Nassau-Fernandina Beach care center. The role supports efficient operations and accurate information flow among patients, providers, and staff.

You will handle standard workflows under moderate supervision, resolving routine issues and ensuring proper documentation.

Qualifications

• Experience supporting front-office workflows.
• Ability to verify patient demographics and insurance information.
• Strong communication for patient inquiries within guidelines.

Responsibilities

• Coordinate patient scheduling, registration, visit prep, and follow-up.
• Verify demographics, insurance, and referral details.
• Respond to patient calls and front desk inquiries with accurate information.
• Identify gaps in scheduling or documentation and resolve routine issues.
• Route messages, refill requests, forms, and care inquiries to the team.
• Maintain accurate records in EMR and scheduling systems.
• Support daily front-office workflow and escalate issues as needed.

Skills

Front desk support

Patient scheduling

EMR navigation

Tools

EMR/EHR software

Job description

Millennium Physician Group is seeking a Patient Care Specialist II to coordinate front-office functions, scheduling, and patient communication at our Nassau-Fernandina Beach care center. The role supports efficient operations and accurate information flow among patients, providers, and staff.

You will handle standard workflows under moderate supervision, resolving routine issues and ensuring proper documentation.