Patient Care Coordinator - Front Office Admin

IntelliPro Group Inc.; City of Rochester (NY); Presencial; USD 28.000 - 40.000; A tiempo parcial

Descripción de la vacante

IntelliPro Group Inc. seeks an Office Admin for Patient Care in Rochester, NY for a 3-month engagement with potential extension. The role involves front office operations, patient data entry, scheduling coordination, and HIPAA-compliant handling of PHI.

Strong communication and customer-service skills are required. Responsibilities include managing phone lines, maintaining files, confirming insurance information, and supporting daily administrative tasks.

Formación

• High school diploma or equivalent.
• 0–1 year of customer service, administrative, healthcare, or related experience.
• Previous experience in receptionist, patient services, medical office, or healthcare front office preferred.
• Experience with patient information, insurance verification, scheduling, or electronic medical records is preferred.

Responsabilidades

• Provides a high level of customer service to patients, referral sources, and fellow employees.
• Establishes and maintains positive relationships with patients and referral sources.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation in accordance with Company policies and procedures.
• Protects the privacy and security of PHI in accordance with HIPAA and applicable privacy requirements.
• Supports patient follow-up activities as directed.
• Efficiently manages multiple phone lines and responds to inquiries in a professional and timely manner.
• Records and maintains clear, concise, accurate, and timely written documentation.
• Files patient charts and other documentation in accordance with guidelines.
• Coordinates practitioner schedules to ensure appropriate coverage for appointments and out-of-office calls.
• Supports daily front office operations and assists with administrative tasks as needed.
• Identifies patient or operational issues and escalates them to the appropriate team member.
• Maintains confidentiality of patient, employee, and Company information.
• Performs other duties and special projects as assigned.

Conocimientos

Customer service

Administrative support

Healthcare front office

Educación

High school diploma

Herramientas

EMR / EHR systems

Descripción del empleo

IntelliPro Group Inc. seeks an Office Admin for Patient Care in Rochester, NY for a 3-month engagement with potential extension. The role involves front office operations, patient data entry, scheduling coordination, and HIPAA-compliant handling of PHI.

Strong communication and customer-service skills are required. Responsibilities include managing phone lines, maintaining files, confirming insurance information, and supporting daily administrative tasks.