Onsite Patient Care Admin | Scheduling & HIPAA Expert

IntelliPro; Louisville (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

IntelliPro in Louisville, KY is seeking an Office Admin – Patient Care II (Contractor) to support daily patient care and front office operations onsite for a 3-month engagement.

The role handles patient intake, insurance verification, scheduling, HIPAA compliance, and coordination with practitioners while providing excellent customer service; strong organizational skills are essential.

Schedule: Mon–Fri, 8:30 AM–5:00 PM EST; pay rate $32/hr with benefits package offered by IntelliPro.

Qualifications

• High school diploma or equivalent.
• 2–4 years in customer service, administration or healthcare.
• Strong communication, organizational, and multitasking skills.
• Ability to handle sensitive information with professionalism.

Responsibilities

• Provide excellent customer service to patients, referral sources, and internal teams.
• Establish and maintain positive relationships with patients and referral sources.
• Collect, verify, and accurately enter patient demographic and insurance information.
• Maintain complete and accurate patient files and documentation.
• Protect confidential patient information and comply with HIPAA and applicable privacy requirements.
• Manage multiple phone lines and respond to inquiries professionally and promptly.
• Support patient follow-up activities as directed.
• Maintain clear, accurate, and timely written documentation.
• File patient charts and other documents according to established procedures.
• Coordinate practitioner schedules to support patient appointments and coverage.
• Assist with daily front office operations and administrative tasks.
• Identify patient or operational issues and escalate them appropriately.

Skills

Customer service

Organizational skills

Multitasking

Professional discretion

Education

High school diploma or equivalent

Tools

EMR systems

Job description

IntelliPro in Louisville, KY is seeking an Office Admin – Patient Care II (Contractor) to support daily patient care and front office operations onsite for a 3-month engagement.

The role handles patient intake, insurance verification, scheduling, HIPAA compliance, and coordination with practitioners while providing excellent customer service; strong organizational skills are essential.

Schedule: Mon–Fri, 8:30 AM–5:00 PM EST; pay rate $32/hr with benefits package offered by IntelliPro.