Patient Care Front Office Admin Specialist

IntelliPro Group; Rapid City (SD); In loco; USD 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

IntelliPro Group seeks a proactive Patient Care Office Admin to join our Rapid City team on-site. You will handle patient registrations, verify insurance, schedule appointments, manage phone lines, and maintain accurate charts in the EMR system while delivering warm, professional service to patients and referral sources.

You'll coordinate practitioner schedules, support follow-up activities, protect PHI under HIPAA, and perform daily front-office operations.

Competenze

• High school diploma or equivalent required.
• 2–4 years of customer service, administration, healthcare, or related field.
• Previous receptionist/front office experience in healthcare preferred.
• Experience with patient registration, insurance verification, appointment scheduling, and EMR preferred.

Mansioni

• Provide exceptional customer service to patients, referral sources, and internal team members.
• Establish and maintain positive relationships with patients and referral sources.
• Manage multiple phone lines and respond to patient, referral source, and internal inquiries professionally and promptly.
• Obtain, verify, and accurately enter patient demographic and insurance information.
• Maintain accurate and complete patient files, records, and documentation per policies and procedures.
• Prepare, organize, and file patient charts and related documentation per guidelines.
• Ensure clear, concise, accurate, and timely documentation of patient interactions and administrative activities.
• Coordinate practitioner schedules to ensure coverage for patient appointments and out-of-office calls.
• Support patient follow-up activities and assist with appointment coordination as directed.
• Perform daily front-office operations and provide administrative support as needed.
• Identify patient-related or operational issues and escalate to appropriate team members.
• Protect the privacy and security of PHI in accordance with HIPAA regulations.
• Maintain confidentiality of patient, employee, and company information.
• Carry out other duties, administrative responsibilities, and special projects as assigned.

Conoscenze

Customer service

Administration

Communication

Attention to detail

Formazione

High school diploma

Strumenti

EMR

Descrizione del lavoro

IntelliPro Group seeks a proactive Patient Care Office Admin to join our Rapid City team on-site. You will handle patient registrations, verify insurance, schedule appointments, manage phone lines, and maintain accurate charts in the EMR system while delivering warm, professional service to patients and referral sources.

You'll coordinate practitioner schedules, support follow-up activities, protect PHI under HIPAA, and perform daily front-office operations.