patient care coordinator

IntelliPro Group Inc.; City of Rochester (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

IntelliPro Group Inc. is seeking an Office Admin- Patient Care I in Rochester, NY. This onsite, full-time role (40 hours per week) runs 08:00 to 16:30 on a 3-month contract.

You will deliver high-level patient service, verify demographics and insurance, manage PHI in compliance with HIPAA, and coordinate schedules while handling front-office tasks and multiple phone lines.

Qualifications

• High school diploma or equivalent required.
• Zero to one year of customer service, administrative, healthcare, or related experience required.
• Previous experience in receptionist, patient services, medical office, or healthcare front office preferred.
• Experience with patient information, insurance verification, scheduling, or EMRs preferred.

Responsibilities

• Provides a high level of customer service to patients, referral sources, and fellow employees.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation per policies.
• Protects PHI per HIPAA and privacy requirements.
• Supports patient follow-up activities as directed.
• Manages multiple phone lines and responds to inquiries professionally.
• Records and maintains clear, concise, accurate documentation.
• Files patient charts and documentation per guidelines.
• Coordinates practitioner schedules for patient appointments and calls.
• Supports daily front office operations and assists with admin tasks.
• Identifies issues and escalates to the appropriate team member.
• Maintains confidentiality of information.
• Performs other duties and special projects as assigned.

Skills

Customer service

Telephone skills

Multitasking

Communication

Education

High school diploma

Tools

EMR systems

Scheduling software

Job description

Position: Office Admin- Patient Care I

Location: Rochester, NY 14618-3950

Duration: 3 months

Onsite Full Time (40 Hours)

Shift: 08:00--16:30

Pay rate: $25/hr

Description

Responsibilities:

Provides a high level of customer service to patients, referral sources, and fellow employees.

• Establishes and maintains positive relationships with patients and referral sources.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation in accordance with Company policies and established procedures.
• Protects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements.
• Supports patient follow-up activities as directed.
• Efficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely manner.
• Records and maintains clear, concise, accurate, and timely written documentation.
• Files patient charts and other documentation in accordance with established guidelines.
• Coordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
• Supports daily front office operations and assists with administrative tasks as needed.
• Identifies patient or operational issues and escalates them to the appropriate team member when necessary.
• Maintains confidentiality of patient, employee, and Company information.
• Performs other duties and special projects as assigned.

Qualifications:

• High school diploma or equivalent combination of education and experience required.
• Zero to One Year of customer service, administrative, healthcare, or related experience required.
• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment preferred.
• Experience working with patient information, insurance verification, scheduling, or electronic medical records is preferred.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.