Patient Care & Front Desk Admin - Travel Between Sites

IntelliPro Group Inc.; Mount Sterling (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

IntelliPro Group is seeking a Patient Care - Office Admin for an on-site contract role in Mount Sterling, KY. The position runs from October 19, 2026 through December 31, 2026, and requires patient registration, insurance verification, and front-office support.

The role focuses on delivering high-quality customer service, maintaining patient records, protecting PHI, and coordinating schedules across multiple cities as travel between Lexington, Morehead, and Mount Sterling may be required.

Qualifications

• High school diploma or equivalent is required.
• Zero to One Year of customer service, administrative, healthcare, or related experience is required.
• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment is preferred.
• Experience working with patient information, insurance verification, scheduling, or electronic medical records is preferred.

Responsibilities

• Provides a high level of customer service to patients, referral sources, and fellow employees.
• Establishes and maintains positive relationships with patients and referral sources.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation in accordance with Company policies and established procedures.
• Protects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements.
• Supports patient follow-up activities as directed.
• Efficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely manner.
• Records and maintains clear, concise, accurate, and timely written documentation.
• Files patient charts and other documentation in accordance with established guidelines.
• Coordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
• Supports daily front office operations and assists with administrative tasks as needed.
• Identifies patient or operational issues and escalates them to the appropriate team member when necessary.
• Maintains confidentiality of patient, employee, and Company information.
• Performs other duties and special projects as assigned.

Education

High school diploma or equivalent

Job description

IntelliPro Group is seeking a Patient Care - Office Admin for an on-site contract role in Mount Sterling, KY. The position runs from October 19, 2026 through December 31, 2026, and requires patient registration, insurance verification, and front-office support.

The role focuses on delivering high-quality customer service, maintaining patient records, protecting PHI, and coordinating schedules across multiple cities as travel between Lexington, Morehead, and Mount Sterling may be required.