Patient Care Coordinator: Front Desk & Scheduling Pro

OnePeak Medical Office & Corporate; Eugene (OR); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Voluntary LTD

FSA

Paid Time Off

Paid Holidays

Employee Discounts

Family Discounts

Job summary

OnePeak Medical is seeking a friendly Patient Care Coordinator to serve as the first point of contact for patients and visitors, in person or by phone. You will ensure a welcoming experience and high patient satisfaction while assisting with scheduling and chart accuracy.

Responsibilities include registering patients, verifying PCP, handling payments, maintaining confidentiality, and coordinating with clinic teams. This role may involve travel to other clinics as needed.

Qualifications

• High school diploma or equivalent – required.
• 6 months of customer service experience – required.
• 6 months of front desk reception or scheduling experience in a medical office – strongly preferred.
• PM/EHR experience – strongly preferred.
• Proficiency in Microsoft Office Suite – strongly preferred.
• Computer/Tech Savvy – strongly preferred.
• Knowledge and experience with medical billing and insurance payors – strongly preferred.

Responsibilities

• Provide outstanding customer service to patients and visitors in person or by phone.
• Ensure PCP is accurately listed in the patient chart.
• Maintain confidentiality per OnePeak Medical policies and HIPAA.
• Manage multi-line phone system, route calls, answer inquiries, and schedule appointments.
• Register patients and update demographics and insurance information.
• Review schedules for appointment accuracy and readiness.
• Confirm payment methods and process payments.
• Maintain reception area and office files.
• Address patient complaints with problem-solving and escalate as needed.
• Attend department and clinical meetings as scheduled.

Skills

Customer service

Communication

HIPAA compliance

Time management

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

PM/EHR systems

Job description

OnePeak Medical is seeking a friendly Patient Care Coordinator to serve as the first point of contact for patients and visitors, in person or by phone. You will ensure a welcoming experience and high patient satisfaction while assisting with scheduling and chart accuracy.

Responsibilities include registering patients, verifying PCP, handling payments, maintaining confidentiality, and coordinating with clinic teams. This role may involve travel to other clinics as needed.