Patient Care Coordinator - Front Desk & Scheduling (Clinic)

upperlinehealth; The Villages (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Parental leave

Weekday hours

Job summary

Upperline Health is seeking a Patient Care Coordinator to support physicians in delivering complex health services in the clinic setting. This role will be based in the Villages clinic, FL, and involve front desk responsibilities such as greeting patients, checking them in, and ensuring timely preparation for appointments.

The coordinator will assist with scheduling, maintain EMR records, collect payments, and coordinate with care teams to ensure smooth patient flow and confidentiality.

Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Skills

Front desk experience

Healthcare clinic experience

Podiatric/orthopedic exposure

Strong communication

Customer service

Team player

Tools

Athenahealth

Job description

Upperline Health is seeking a Patient Care Coordinator to support physicians in delivering complex health services in the clinic setting. This role will be based in the Villages clinic, FL, and involve front desk responsibilities such as greeting patients, checking them in, and ensuring timely preparation for appointments.

The coordinator will assist with scheduling, maintain EMR records, collect payments, and coordinate with care teams to ensure smooth patient flow and confidentiality.