Patient Care Coordinator — Front Desk & Scheduling

UnitedHealth Group; New Berlin (WI); Presencial; USD 22.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus for external applicants

4 weeks paid training

Descripción de la vacante

UnitedHealth Group is seeking a customer service-oriented professional for a front desk/registration role at ProHealth Care in New Berlin, WI. The position supports patient reception, scheduling, insurance verification and payment processing across hospital and medical group departments.

Primary responsibilities include greeting patients, registering their demographics, collecting payments and coordinating with scheduling and financial clearance teams.

Formación

• 1+ years of customer service experience in an office setting or professional work environment
• Excellent customer service and communication skills
• Ability to work a varied schedule including holidays

Responsabilidades

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments to ensure all aspects of the patient encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards and resolves issues promptly
• May perform other duties upon request

Conocimientos

Customer service

Communication

Office environment

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

UnitedHealth Group is seeking a customer service-oriented professional for a front desk/registration role at ProHealth Care in New Berlin, WI. The position supports patient reception, scheduling, insurance verification and payment processing across hospital and medical group departments.

Primary responsibilities include greeting patients, registering their demographics, collecting payments and coordinating with scheduling and financial clearance teams.