Patient Access & Admissions Coordinator

UnitedHealth Group; Wisconsin; On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Paid training

Benefits package

Job summary

UnitedHealth Group in New Berlin, Wisconsin, is hiring for a patient access/customer service role supporting ProHealth Care. You will greet patients, verify demographics and insurance, and help with scheduling and payments in a fast-paced environment.

The position offers a $2,000 sign-on bonus for external candidates, 4 weeks of paid training, and a chance to grow within a supportive team. Pay ranges from $16 to $29 per hour, with benefits included based on eligibility.

Qualifications

• 1+ years of customer service experience in an office setting or professional work environment.
• Beginner level of proficiency with Microsoft Office products.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service.
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed.
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily.
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
• Provides wayfinding instructions and assists with hospital information as requested.
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
• May perform other duties upon request.

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in New Berlin, Wisconsin, is hiring for a patient access/customer service role supporting ProHealth Care. You will greet patients, verify demographics and insurance, and help with scheduling and payments in a fast-paced environment.

The position offers a $2,000 sign-on bonus for external candidates, 4 weeks of paid training, and a chance to grow within a supportive team. Pay ranges from $16 to $29 per hour, with benefits included based on eligibility.