Patient Care Coordinator — Front Desk & Scheduling

Optum; Waukesha (WI); On-site; USD 22,248 - 39,674; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

401k contribution

Job summary

A leading healthcare provider in Waukesha is seeking a customer service representative. This role involves greeting patients, managing information confidentially, and ensuring efficient communication across departments. Candidates should possess a high school diploma and have at least one year of customer service experience. The position requires a rotating schedule and proficiency in Microsoft Office. Compensation ranges from $16.15 to $28.80 per hour based on experience, with additional benefits offered.

Qualifications

• 1+ years of customer service experience in an office setting or professional work environment.
• Ability to work a rotating schedule including evenings and weekends.
• 2+ years of customer service or scheduling experience preferred.

Responsibilities

• Greets visitors and patients in person.
• Handles confidential information appropriately.
• Enters and updates patient demographics and financial information.

Skills

Customer service experience

Proficiency in Microsoft Office

Knowledge of medical terminology

Education

High School Diploma/GED

Job description

A leading healthcare provider in Waukesha is seeking a customer service representative. This role involves greeting patients, managing information confidentially, and ensuring efficient communication across departments. Candidates should possess a high school diploma and have at least one year of customer service experience. The position requires a rotating schedule and proficiency in Microsoft Office. Compensation ranges from $16.15 to $28.80 per hour based on experience, with additional benefits offered.