Patient Care Coordinator - Front Desk & Scheduling (Bonus)

Professional Physical Therapy; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Massachusetts sick time policy

Job summary

Professional Physical Therapy is seeking a dedicated Patient Care Coordinator in Massachusetts to greet patients, answer phones, schedule appointments, and manage registrations. You will discuss insurance benefits and payment responsibilities while ensuring timely collection of copays and deductibles.

This role emphasizes accuracy, communication, and a compassionate patient experience. The position offers a supportive team environment with opportunities for professional growth and a pathway to

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer service or administrative role, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients and serve as first point of contact.
• Answer phones and schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Customer service

Communication

Attention to detail

Multitasking

Computer skills

Healthcare setting experience

Education

High school diploma or equivalent

Job description

Professional Physical Therapy is seeking a dedicated Patient Care Coordinator in Massachusetts to greet patients, answer phones, schedule appointments, and manage registrations. You will discuss insurance benefits and payment responsibilities while ensuring timely collection of copays and deductibles.

This role emphasizes accuracy, communication, and a compassionate patient experience. The position offers a supportive team environment with opportunities for professional growth and a pathway to