Patient Care Coordinator — Front Desk & Scheduling

Ottobock; Dearborn (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401k match 3.5%

Generous Paid Time Off

7 Company holidays

Floating holidays

DailyPay

Company-paid short & long-term(dis)

Job summary

Ottobock is seeking a Patient Care Coordinator at our Dearborn, MI office. You will greet patients, manage scheduling, and ensure documentation flows smoothly, helping people move through their visits with confidence and independence.

As part of Ottobock.care, you join a team that values service, compliance, and coordination with insurance providers. The role requires strong MS Office skills, excellent communication, and a proactive approach to patient care in a medical setting.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.

Skills

MS Office

Databases

Communication

Organizational skills

Time management

Education

High school diploma or equivalent

Job description

Ottobock is seeking a Patient Care Coordinator at our Dearborn, MI office. You will greet patients, manage scheduling, and ensure documentation flows smoothly, helping people move through their visits with confidence and independence.

As part of Ottobock.care, you join a team that values service, compliance, and coordination with insurance providers. The role requires strong MS Office skills, excellent communication, and a proactive approach to patient care in a medical setting.