Patient Care Coordinator

Ottobock; Saginaw (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company-paid life insurance

Generous paid time off

7 company holidays

Floating holidays

DailyPay

100% company-paid short & long-termdis

Job summary

Ottobock.care is seeking a Patient Care Coordinator for our Saginaw, MI office. The PCC will greet patients, manage scheduling and documentation, and help patients move through life with confidence and independence.

The role focuses on administrative support, appointment coordination, and ensuring high-quality patient service while adhering to HIPAA and corporate policies. Join a mission-driven team delivering exceptional orthotic and prosthetic care.

Qualifications

• High school diploma or equivalent.
• Office admin experience in a medical/therapy setting preferred.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Knowledge of Medicare/Medicaid preferred; insurance verification experience.

Responsibilities

• Provide front desk administrative support by answering phones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service and concerns are resolved.
• Communicate scheduling, financial responsibilities, and required medical documentation via live/phone, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

Communication skills

Organizational skills

Time management

Analytical skills

Detail-oriented

Customer service

Medicare knowledge

Medicaid knowledge

Insurance verification

Education

High School Diploma

Tools

MS Office Suite

Medical Records System

Databases

Job description

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 80yrs strong, we are committed to improving the lives of our patients. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently looking for a Patient Care Coordinator (PCC) at our Saginaw, MI office. Ou r PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid time off
• 7 Company holidays
• Floating holidays
• DailyPay
• 100% company-paid short & long-term disability

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in prosthetics and orthotics as well as human mobility and patient care ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.