On-site Patient Care Coordinator - Scheduling & Support

OTTO BOCK PATIENT CARE LLC; Dearborn (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health savings accounts with employer"

Flexible spending account options

Company-paid life insurance policy

Generous Paid Time Off

7 Company holidays

Floating holidays

DailyPay

Disability insurance

401k match

Job summary

OTTO BOCK PATIENT CARE LLC in Dearborn, MI is seeking a Patient Care Coordinator to support the front desk and manage scheduling and documentation. The role involves greeting patients, handling scheduling, and ensuring smooth patient flow through the clinic.

The ideal candidate will have strong communication, organizational, and customer service skills, plus familiarity with Medicare/Medicaid processes and insurance verification.

Qualifications

• High school diploma or equivalent.
• Office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare/Medicaid preferred.
• Insurance verification experience.
• DME experience is a plus.
• Customer service experience.

Responsibilities

• Provide administrative front desk support by answering phones, taking messages, routing calls.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate with patients regarding scheduling, financial responsibilities, and required documentation via live/phone, fax, and email.
• Obtain medical documentation from physicians and related professionals.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping/receiving of medical device products and components.
• Maintain a clean office environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Customer service

MS Office

Databases

Education

High school diploma

Tools

MS Office

Databases

Job description

OTTO BOCK PATIENT CARE LLC in Dearborn, MI is seeking a Patient Care Coordinator to support the front desk and manage scheduling and documentation. The role involves greeting patients, handling scheduling, and ensuring smooth patient flow through the clinic.

The ideal candidate will have strong communication, organizational, and customer service skills, plus familiarity with Medicare/Medicaid processes and insurance verification.