Patient Care Coordinator — Front Desk & Scheduling (DailyPay)

Ottobock; Saginaw (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company-paid life insurance

Generous paid time off

7 company holidays

Floating holidays

DailyPay

100% company-paid short & long-termdis

Job summary

Ottobock.care is seeking a Patient Care Coordinator for our Saginaw, MI office. The PCC will greet patients, manage scheduling and documentation, and help patients move through life with confidence and independence.

The role focuses on administrative support, appointment coordination, and ensuring high-quality patient service while adhering to HIPAA and corporate policies. Join a mission-driven team delivering exceptional orthotic and prosthetic care.

Qualifications

• High school diploma or equivalent.
• Office admin experience in a medical/therapy setting preferred.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Knowledge of Medicare/Medicaid preferred; insurance verification experience.

Responsibilities

• Provide front desk administrative support by answering phones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service and concerns are resolved.
• Communicate scheduling, financial responsibilities, and required medical documentation via live/phone, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

Communication skills

Organizational skills

Time management

Analytical skills

Detail-oriented

Customer service

Medicare knowledge

Medicaid knowledge

Insurance verification

Education

High School Diploma

Tools

MS Office Suite

Medical Records System

Databases

Job description

Ottobock.care is seeking a Patient Care Coordinator for our Saginaw, MI office. The PCC will greet patients, manage scheduling and documentation, and help patients move through life with confidence and independence.

The role focuses on administrative support, appointment coordination, and ensuring high-quality patient service while adhering to HIPAA and corporate policies. Join a mission-driven team delivering exceptional orthotic and prosthetic care.