Patient Care Coordinator: Front Desk & Registration

UnitedHealth Group; Pittsfield (ME); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Paid training

Benefits package

Job summary

Northern Light Health in Maine is seeking an Associate Patient Care Coordinator in Pittsfield to greet patients and enter essential data for registrations. You will interact with multiple departments to ensure accurate demographics, financials, and scheduling, supporting a seamless patient experience.

The role includes 1–4 weeks of paid training, a Monday–Friday schedule, and a comprehensive benefits package. Sign-on bonus is available for external applicants.

Qualifications

• 6+ months of experience in an office or customer service setting, including phone support or call center environments.
• Proficiency with Google and Microsoft Office products.
• Ability to work Monday–Friday, 8:00am–4:30pm, with reliable attendance.
• Vaccination for flu is an essential job function where required by state regulations and company policy.

Responsibilities

• Greet visitors and patients, delivering excellent customer service in person or by phone.
• Enter and update patient demographic and financial information to ensure accurate registration.
• Obtain and file required forms with signatures on record; photocopy/scan as needed.
• Explain financial responsibilities and collect patient liabilities, balancing cash daily.
• Coordinate with Financial Counseling, Scheduling, and clinical teams for smooth encounters.
• Provide wayfinding and basic hospital information to patients and visitors.
• Assist with admission needs, bed assignments, and tracking boards where applicable.
• Meet audit accuracy standards and use worklists and error reports to resolve issues.
• Maintain safety by following NLH policies and reporting hazards.

Skills

Customer service

Phone support

Data entry

Education

High School Diploma/GED

Tools

Google

Microsoft Office

Job description

Northern Light Health in Maine is seeking an Associate Patient Care Coordinator in Pittsfield to greet patients and enter essential data for registrations. You will interact with multiple departments to ensure accurate demographics, financials, and scheduling, supporting a seamless patient experience.

The role includes 1–4 weeks of paid training, a Monday–Friday schedule, and a comprehensive benefits package. Sign-on bonus is available for external applicants.