Patient Service Rep I

Northern Light Health; Ellsworth (ME); On-site; USD 23,000 - 30,000; Full time

Job summary

Northern Light Maine Coast Hospital in Ellsworth, Maine seeks an Administrative Support professional to handle outpatient preregistration and registration duties with a focus on accuracy and a patient-friendly experience.

Responsibilities include collecting demographics, managing registrations for multiple services, and supporting Admissions and ED Greeter staff. Strong communication and teamwork are essential in a full-time, day-shift role.

Qualifications

• GED or high school diploma required.
• Experience in patient registration or front desk is a plus.
• Strong communication and teamwork skills.

Responsibilities

• Obtains and verifies demographic, financial, and patient identification from patient or guarantor using available systems.
• Enter registrations for outpatient services and preregistration for imaging and surgical services.
• Coordinate with ED Greeter and Admissions to ensure accurate registrations.
• Gathers provider NPI information and updates UPIN dictionary as needed.
• Provide coverage for Admissions, ED Greeter, and Switchboard as required.
• Answer questions and assist front-line staff with registration concerns.

Skills

Integrity

Respect

Accountability

Compassion

Education

High School Diploma/GED

Job description

Northern Light Maine Coast Hospital |US:ME:Ellsworth | Administrative Support | Full Time

Salary range- 17.00-21.45 USD

Description

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Maine Coast Hospital

Department:Cancer Care

Position is located: Northern Light Maine Coast Hospital

Work Type:Full Time

Work Schedule:8:00 AM to 4:30 PM

Exempt: No

Summary:

Under the direction of the Patient Access Manager, the Registration Representative is responsible for timely and accurate Outpatient Preregistration and Registration functions. Works closely with other departments to ensure a proper and patient friendly experience.

Responsibilities:

• Obtains and verifies demographic, financial, and patient identification from patient or guarantor using E-Plus/PayNav as well as obtaining a consent to treatment and informing patient/guarantor of our inclusion in HealthInfoNet.
• Accurately enters registrations for Ancillary Departments with the use of AOM orders and outside requisitions for all Outpatient Services.
• Is responsible for Preregistration of Medical Imaging Services and Surgical Services to ensure accuracy and point of service care, while collecting pre-service monies.
• Collects and collaborates with the ED Greeter to ensure accurate Emergency Department registrations.
• Gathers NPI information for non-staff providers and emails information to be added to UPIN dictionary or actually verifies status of provider and adds to the UPIN dictionary.
• Assists and provides coverage for Admissions, ED Greeter and Switchboard duties as needed.
• Assists Ancillary departments with questions and other front-line staff with registration questions/concerns.
• Performs any/all other related duties as assigned by Supervisor or Manager.

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

Northern Light Maine Coast Hospital in Ellsworth, Maine is a full-service hospital, serving both Hancock and western Washington Counties. Our 64-bed facility provides emergency, primary and specialty care, acute inpatient, diagnostic, birthing, and surgical services. At Maine Coast Hospital, we dedicate ourselves to providing exceptional medical care with the personal touch and convenience only a community hospital can offer. Maine Coast has earned both national and state recognition for patient safety, outcomes, and patient satisfaction. Maine Coast Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

The Ellsworth community is a short drive to the scenic Maine coast and is near Acadia National Park with mountains and exceptional year-round recreation including hiking, biking, fishing, hunting, boating, skiing, golf, and more. Our neighborhoods are safe, friendly, and have outstanding schools. Enjoy the best of both worlds, practicing at a smaller community hospital in one of the most beautiful places in Maine while having the support of a large healthcare system.

Questions? Contact Talent Acquisition:
phone: [phone]
email: [e-mail]

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.