Patient Care Coordinator: Front Desk & Care Coordination

Optum; Pittsfield (ME); On-site; USD 22,000 - 40,000; Full time

Job summary

Northern Light Health, in strategic partnership with Optum, seeks an Associate Patient Care Coordinator to be the first contact for patients, inputting patient information received in person or over the phone to update hospital systems with demographic, insurance, and financial data.

You will input information accurately, coordinate with Financial Counseling, Scheduling, and clinical areas, and assist with wayfinding and admissions while training 1–4 weeks.

Qualifications

• High School Diploma or GED required.
• 6+ months of office or call center experience.
• Proficient with Google and Microsoft Office.
• Full-time, 40 hours/week, varied shifts to support 24/7 operations.
• Flu vaccination required.
• Must be 18+.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service.
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed.
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily.
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
• Provides wayfinding instructions and assists with hospital information as requested.
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
• Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• May perform other duties upon request.

Skills

Customer service experience

Office software

Communication skills

Education

High School Diploma/GED

Tools

Google Workspace

Microsoft Office

Job description

Northern Light Health, in strategic partnership with Optum, seeks an Associate Patient Care Coordinator to be the first contact for patients, inputting patient information received in person or over the phone to update hospital systems with demographic, insurance, and financial data.

You will input information accurately, coordinate with Financial Counseling, Scheduling, and clinical areas, and assist with wayfinding and admissions while training 1–4 weeks.