Patient Services Specialist II

Northern Light Health; Brewer (ME); On-site; USD 26,174 - 30,307; Full time

Job summary

Northern Light Eastern Maine Medical Center in Brewer, Maine is seeking a Patient Service Representative II to support patient intake, verify insurance, schedule appointments, and handle front-desk duties. The role requires strong communication, accurate data entry, and adept multitasking in a busy outpatient setting.

Responsibilities include greeting patients, validating demographics, processing referrals, collecting payments, and maintaining EMR documentation with a focus on patient

Qualifications

• Greet and check in patients, verify insurance, and update demographics.
• Schedule appointments and manage referrals and test scheduling.
• Answer phones promptly and communicate clearly with patients and staff.
• Process payments and postings as needed.
• Maintain accurate patient records and ensure proper registration procedures.

Responsibilities

• Greet and check in patients and verify demographic/insurance information.
• Schedule tests, procedures, and referrals; document in EMR.
• Answer incoming calls and respond to patient inquiries professionally.
• Handle payments and posting of charges; resolve billing issues.
• Maintain accuracy of patient registrations and update records as needed.

Skills

Customer service

Communication

Scheduling

Insurance verification

Billing

Education

High School Diploma

Tools

EMR systems

Job description

Northern Light Eastern Maine Medical Center in Brewer, Maine is seeking a Patient Service Representative II to support patient intake, verify insurance, schedule appointments, and handle front-desk duties. The role requires strong communication, accurate data entry, and adept multitasking in a busy outpatient setting.

Responsibilities include greeting patients, validating demographics, processing referrals, collecting payments, and maintaining EMR documentation with a focus on patient