Patient Care Coordinator

Metro Physical & Aquatic Therapy; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical, Dental, Vision and Basic Life

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

401(k) matching

Wellness Program

Gym Membership Discounts

Employee Assistance Program

Job summary

STAR Physical Therapy is hiring a Patient Care Coordinator to be the voice and face of the clinic. You will deliver outstanding customer service, handle front-desk operations, and support patient flow while coordinating with physicians and insurance providers.

The role requires 1+ years of medical office receptionist experience, proficiency with Microsoft Office, and familiarity with EMR systems (Raintree a plus).

Qualifications

• High school diploma or equivalent is required.
• 1+ years medical office receptionist experience is required.
• Proficient with Microsoft Office and familiar with EMR software; Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for patients and customers, representing the clinic.
• Maintain a pleasant, efficient flow in daily clinic operations through strong customer service and communication with staff, physicians, patients, and insurers.
• Assist with patient care tasks as needed and maintain orderly treatment, reception, and storage areas.

Skills

Communication

Customer service

Office administration

EMR familiarity

Insurance verification

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Medical Record (EMR) software

Raintree

Job description

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

1. Education -- High School Diploma or equivalent.
2. Experience -- 1+ years medical office receptionist experience required.
3. Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
4. Understanding of Medical Insurance Verification & Authorization
5. Excellent Communication skills both verbal & written.

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Benefits Package includes:

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog