Patient Care Coordinator: Front Desk & Admin Support

Agence PROvidence; Newberg (OR); On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Jobs in Oregon is seeking an Associate Patient Care Coordinator to serve as the initial contact for patients and visitors, handling scheduling, registration, verification, and front/back-office duties to ensure a smooth patient journey across EPIC workflows.

The role requires building strong patient-provider relationships, supporting the care team, and upholding Providence’s commitment to compassionate, high-quality care in a busy clinic environment.

Qualifications

• 6 months of Customer service experience.
• 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience (EMR).

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Office experience

Tools

EPIC

Job description

Providence Jobs in Oregon is seeking an Associate Patient Care Coordinator to serve as the initial contact for patients and visitors, handling scheduling, registration, verification, and front/back-office duties to ensure a smooth patient journey across EPIC workflows.

The role requires building strong patient-provider relationships, supporting the care team, and upholding Providence’s commitment to compassionate, high-quality care in a busy clinic environment.