Patient Access Coordinator — Pre-Registration & Insurance

Optum; Brewer (ME); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid training (3–6 weeks)

Comprehensive benefits package

401k contribution

Job summary

Northern Light Health, in partnership with Optum, seeks a patient pre-registration specialist to accurately gather demographic and insurance data and support scheduling and billing processes. Training is provided onsite, with progression toward remote work after onboarding.

The role emphasizes customer service, attention to detail, and collaboration with multiple departments to ensure smooth patient starts and timely service.

Qualifications

• High School Diploma or GED required and 6+ months of office or call center experience.
• Basic proficiency with Windows PC applications and the ability to learn new systems.
• Must be able to work 8:00am–4:30pm EST, Monday–Friday, with onsite training before remote work.

Responsibilities

• Provide excellent customer service to patients, providers, and colleagues by phone or in person.
• Collect and verify patient demographic and insurance information.
• Coordinate with other departments to address patient questions and needs.
• Explain benefits information and collect copays or liabilities prior to service.
• Meet productivity and audit goals and escalate needs to leadership when required.
• Verify insurance coverage and update the encounter records accordingly.

Skills

Customer service

Call center

Office experience

Basic computer skills

Ability to work 8-4:30 EST

Onsite training

Education

High school diploma

Tools

Windows PC

Job description

Northern Light Health, in partnership with Optum, seeks a patient pre-registration specialist to accurately gather demographic and insurance data and support scheduling and billing processes. Training is provided onsite, with progression toward remote work after onboarding.

The role emphasizes customer service, attention to detail, and collaboration with multiple departments to ensure smooth patient starts and timely service.