Referral & Patient Care Coordinator

Manchester - Dartmouth Hitchcock Clinics; Manchester (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Job summary

Dartmouth Health is seeking a referral coordination specialist to review, schedule, and track referrals for services, respond to patient inquiries, and liaise between physicians and external specialists. You will support appointment scheduling, tests, and patient communication while assisting staff with form completion and workflow optimization.

The role requires a high school diploma with at least 1 year in a provider office, solid computer skills, and good communication.

Qualifications

• Strong communication and interpersonal skills to interact with providers, staff, patients, and insurance representatives.
• Ability to prioritize tasks and manage multiple workstreams in a busy clinic setting.
• Proficiency with computer systems, scheduling software, and basic data entry.
• Familiarity with insurance terminology and benefits processes.

Responsibilities

• Responds to patient calls providing information and education.
• Greets patients and assists with forms and technology; communicates delays to patients.
• Assesses patient needs and processes requests for prescriptions, forms, appointments, or clinical contact.
• Reviews daily schedules and waits lists, reschedules to optimize capacity and patient flow.
• Completes follow-up tasks per After Visit Summary (appointments, labs, external procedures).
• Manages messages, faxes, and calls; routes requests to appropriate staff.

Skills

Communication skills

Multi-tasking

Computer literacy

Education

High school diploma or equivalent with 1 year provider office experience

Job description

Dartmouth Health is seeking a referral coordination specialist to review, schedule, and track referrals for services, respond to patient inquiries, and liaise between physicians and external specialists. You will support appointment scheduling, tests, and patient communication while assisting staff with form completion and workflow optimization.

The role requires a high school diploma with at least 1 year in a provider office, solid computer skills, and good communication.