Patient Care Coordinator: Elevate Experience & Team Growth

joinaegvision; Alexandria (MN); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will optimize scheduling, handle confirmations and reminders, verify insurance, and enter patient data in the EMR to ensure a smooth, high-quality patient experience.

You will communicate effectively with patients and staff, coordinate with clinical and optical teams, and participate in recall and follow-up activities to improve retention and care continuity.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails/digital communications.
• Schedule patient appointments and support provider schedule optimization.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Explain insurance coverage and patient financial responsibility.
• Prepare patient charts and documentation for visits.
• Record charges, co-pays, and payments in EMR; support billing.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical/optical teams for smooth transitions.
• Support recall, follow-up, and reactivation for appointments.
• Maintain an organized front office environment.
• Perform other duties as assigned by Practice Manager and Optometrist.

Skills

Organizational skills

Communication skills

Team collaboration

Patient-centered service

Multitasking

Education

High school diploma

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will optimize scheduling, handle confirmations and reminders, verify insurance, and enter patient data in the EMR to ensure a smooth, high-quality patient experience.

You will communicate effectively with patients and staff, coordinate with clinical and optical teams, and participate in recall and follow-up activities to improve retention and care continuity.