Patient Care Coordinator — Elevate Scheduling & Experience

joinaegvision; Hopewell (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure smooth transitions throughout visits.

In this role, you will verify insurance, document demographics in the EMR, communicate clearly with patients, and assist in coordinating care with clinicians and staff to deliver a high-quality patient experience.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and optimize provider schedules, including cancellations and reschedules.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare charts and documentation ahead of visits for efficient flow.
• Record charges, co-pays, and payments in EMR; support claim submission.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to avoid bottlenecks.
• Communicate wait times and next steps to patients; coordinate care across teams.
• Support retention through recall and annual/medically necessary appointments.
• Maintain an organized, clean front office; perform other duties as needed.

Skills

Patient care

Front desk operations

Schedule optimization

Communication

EMR proficiency

Insurance verification

Team collaboration

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure smooth transitions throughout visits.

In this role, you will verify insurance, document demographics in the EMR, communicate clearly with patients, and assist in coordinating care with clinicians and staff to deliver a high-quality patient experience.