Patient Care Coordinator - Care Navigation & Telehealth

Western Geriatrics & Neurology; Palm Desert (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Western Geriatrics & Neurology in Palm Desert, CA is seeking a Patient Care Coordinator to connect patients, families, clinicians, and community partners for timely, coordinated care.

You will manage calls and emails, coordinate orders for medications, labs, imaging, referrals, and home health, and keep care plans up to date.

A compassionate, organized approach with attention to detail, plus comfort with electronic medical records and telehealth, will help you thrive.

Qualifications

• High school diploma or GED required.
• Medical Assistant preferred but not required.
• Strong communication and customer service skills.
• Comfortable using computers, email, and electronic medical records.
• Ability to manage multiple priorities while maintaining attention to detail.
• A proactive, team-oriented mindset with a passion for helping others.
• Ability to accurately obtain and document patient vital signs.

Responsibilities

• Coordinate patient care and follow-up services.
• Manage incoming calls, emails, and patient inquiries.
• Process provider orders (medications, labs, imaging, referrals, home health).
• Communicate care plan updates to patients and families.
• Support medication reconciliation and escalate concerns.
• Assist with post-discharge outreach and follow-up scheduling.
• Identify urgent concerns and coordinate timely interventions.
• Maintain accurate documentation and patient records.
• Support telehealth appointments and care coordination.
• Obtain and document vital signs and report abnormalities.

Skills

Strong communication

Customer service

Attention to detail

Team-oriented

Tech-savvy

Education

High school diploma or GED

Job description

Western Geriatrics & Neurology in Palm Desert, CA is seeking a Patient Care Coordinator to connect patients, families, clinicians, and community partners for timely, coordinated care.

You will manage calls and emails, coordinate orders for medications, labs, imaging, referrals, and home health, and keep care plans up to date.

A compassionate, organized approach with attention to detail, plus comfort with electronic medical records and telehealth, will help you thrive.