Patient Care Coordinator - Branch

Accendra Health; Henderson (NV); On-site; USD 27,000 - 29,000; Full time

Job summary

Accendra Health in Henderson, NV is seeking a Branch Coordinator to be the first point of contact for patients and caregivers. The role focuses on coordinating equipment delivery, navigating insurance coverage, and delivering thoughtful, responsive service at every step.

The position offers a stable schedule (Mon–Fri, 8:00 AM–5:00 PM) with opportunities for growth and a supportive leadership team, all within a patient-centered environment.

Qualifications

• Required: High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing, and speaking skills.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.

Skills

Customer service

Communication

Time management

Dependability

Adaptability

Bedside manner

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Accendra Health in Henderson, NV is seeking a Branch Coordinator to be the first point of contact for patients and caregivers. The role focuses on coordinating equipment delivery, navigating insurance coverage, and delivering thoughtful, responsive service at every step.

The position offers a stable schedule (Mon–Fri, 8:00 AM–5:00 PM) with opportunities for growth and a supportive leadership team, all within a patient-centered environment.