Patient Care & Insurance Coordinator

Accendra Health, Inc.; Roanoke (VA); Hybrid; USD 50,546,000 - 54,058,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-term disability

Long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well‑being programs

Job summary

Accendra Health is seeking a Branch Coordinator to positively impact patients and caregivers by phone and in person, delivering excellent service. You will ensure orders are received and processed timely, accurately, and collaborate with providers and team members to bill insurance plans.

This role emphasizes patient-focused care and effective communication across multiple systems. Responsibilities include handling in-person arrivals, answering multi-line calls, processing orders, verifying

Qualifications

• High School Diploma or equivalent required.
• At least one year of related work experience.
• No certificates, licenses, or registrations required.

Responsibilities

• Serve as first contact for patients arriving in person.
• Handle inbound calls, provide information, troubleshoot and route issues.
• Process branch orders, verify insurance, obtain authorizations per payor guidelines.

Skills

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Communication

Education

High School Diploma or equivalent

Job description

Accendra Health is seeking a Branch Coordinator to positively impact patients and caregivers by phone and in person, delivering excellent service. You will ensure orders are received and processed timely, accurately, and collaborate with providers and team members to bill insurance plans.

This role emphasizes patient-focused care and effective communication across multiple systems. Responsibilities include handling in-person arrivals, answering multi-line calls, processing orders, verifying