Patient Services & Billing Coordinator

Accendra Health, Inc.; Fife, Northern (WA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a Branch Coordinator who will be the first point of contact for patients arriving in person and by phone, delivering excellent customer service. You will work with patients, providers and the branch team to ensure orders are received and processed timely and accurately.

You will verify insurance, obtain authorizations, collect payments, and help document requirements to bill health plans, supporting our commitment to accessible, high-quality home-based care.

Qualifications

• Education and/or Experience: High School Diploma or equivalent required.
• At least one-year related work experience required.
• At least two years experience in an office environment, healthcare setting or call center preferred.
• Experience utilizing multi-line phone system preferred.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and elevate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.

Skills

Customer service

Phone system

Data entry

Communication

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Billing software

Insurance verification systems

Job description

Accendra Health is seeking a Branch Coordinator who will be the first point of contact for patients arriving in person and by phone, delivering excellent customer service. You will work with patients, providers and the branch team to ensure orders are received and processed timely and accurately.

You will verify insurance, obtain authorizations, collect payments, and help document requirements to bill health plans, supporting our commitment to accessible, high-quality home-based care.