Patient Care & Equipment Coordinator

Apria Healthcare; Cape Girardeau (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Job summary

Accendra Health is seeking a Branch Coordinator to serve as the first contact for patients and caregivers, delivering thoughtful, responsive service in person or over the phone. You will coordinate equipment delivery, navigate insurance, and ensure patients feel supported throughout their recovery journey.

The role emphasizes ownership of the end-to-end branch experience, collaboration with branch and sales teams, and maintaining compliant health-plan processes.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of related work experience.
• English reading, writing, and speaking skills are required.

Responsibilities

• Be the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls and provide clear information, resolving common questions or concerns.
• Partner with the branch team to coordinate timely equipment delivery and meet patient needs.
• Work with the sales team, referral sources, and patients to collect required documentation and ensure health plan authorizations align with guidelines.
• Review patient accounts to help maximize health plan benefits and accelerate access to equipment and care.
• Proactively follow up with patients to confirm satisfaction and address outstanding needs.
• Test equipment functionality to ensure quality and readiness.
• Support branch success by taking on additional responsibilities as needed.

Skills

Customer Service

Communication

Time Management

Dependability

Education

High School Diploma or Equivalent

Job description

Accendra Health is seeking a Branch Coordinator to serve as the first contact for patients and caregivers, delivering thoughtful, responsive service in person or over the phone. You will coordinate equipment delivery, navigate insurance, and ensure patients feel supported throughout their recovery journey.

The role emphasizes ownership of the end-to-end branch experience, collaboration with branch and sales teams, and maintaining compliant health-plan processes.