Patient Care Coordinator

Beltone; Saint Cloud (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Beltone is seeking a Patient Care Coordinator in Saint Cloud, FL to be the face of the practice and deliver an extraordinary patient experience. You will support the Hearing Care Professional with patient processing, scheduling, marketing activities, and rigorous record-keeping.

The role requires strong office and customer service skills, proficiency in MS Office, and the ability to work flexible hours in a fast-paced, high-energy environment.

Qualifications

• High School diploma or equivalent required.
• 2 years’ office experience preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
• Full-time and Part-time hours available.
• Team player with an enthusiastic and positive attitude.

Responsibilities

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients and track appointment results.
• Assist the HCP in local marketing and referrals.
• Answer incoming calls and messages and conduct follow-up with patients.
• Process and document clinic forms to ensure HIPAA/state law compliance.
• Verify patient eligibility and submit insurance claims through to funding.
• Reconcile cash balance and manage Accounts Receivable/Payable including deposits.
• Maintain a clean and welcoming office environment.

Skills

Customer service

Office administration

MS Office

Communication

Team player

Education

High School diploma or equivalent

Tools

MS Office

Job description

Patient Care Coordinator - Saint Cloud, FL

Comeworkin a fast-paced environment that offers high energy and a highvolume of trafficwith a company that is rapidly growing!

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.

Responsibilities

• Perform general office and administrative dutiesassistingthe Hearing Care Professional (HCP) with the patient process.

• Successfullyutilizethe scheduling system to maximize test opportunities for the office.

• Actively call current,pastand potential patients through identified sources. Track and report appointment results.

• Develop andassistthe HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.

• Responsible for professionally answering incoming phone calls and messages, as well as follow-up activities with patients.

• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).

• Verify patient eligibility andsubmitinsurance claims. Manage process until claim is funded.

• Reconcile cash balance and manage Accounts Receivable and Accounts Payable, includingmaking bankdeposits.

• Maintain a clean and welcoming office and work environment.

Qualifications

• High School diploma or equivalent isrequired.

• 2 years’ office experience is preferred.

• 2 years’ sales and customer service experience preferred.

• Must be proficient inMSOffice.

• Willing to work flexible hours/days.

• Full-time and Part-time hoursavailable.

• Team player with an enthusiastic and positive attitude

Beltone offers innovative hearing technology, plus superior patient care which makes usa great placeto grow professionally. You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us. We value commitment to excellence in patient care, integrity,honestyand respect for our internal staff.

Applicable experience includes candidates with employment history of: MedicalReceptionist, Receptionist in healthcare office, Front Desk Reception

We are an Equal Opportunity Employer and do not discriminate against any employee orapplicant.

#LI-Beltone