Patient Experience Coordinator - Flexible Hours

Beltone; Saint Cloud (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Beltone is seeking a Patient Care Coordinator in Saint Cloud, FL to be the face of the practice and deliver an extraordinary patient experience. You will support the Hearing Care Professional with patient processing, scheduling, marketing activities, and rigorous record-keeping.

The role requires strong office and customer service skills, proficiency in MS Office, and the ability to work flexible hours in a fast-paced, high-energy environment.

Qualifications

• High School diploma or equivalent required.
• 2 years’ office experience preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
• Full-time and Part-time hours available.
• Team player with an enthusiastic and positive attitude.

Responsibilities

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients and track appointment results.
• Assist the HCP in local marketing and referrals.
• Answer incoming calls and messages and conduct follow-up with patients.
• Process and document clinic forms to ensure HIPAA/state law compliance.
• Verify patient eligibility and submit insurance claims through to funding.
• Reconcile cash balance and manage Accounts Receivable/Payable including deposits.
• Maintain a clean and welcoming office environment.

Skills

Customer service

Office administration

MS Office

Communication

Team player

Education

High School diploma or equivalent

Tools

MS Office

Job description

Beltone is seeking a Patient Care Coordinator in Saint Cloud, FL to be the face of the practice and deliver an extraordinary patient experience. You will support the Hearing Care Professional with patient processing, scheduling, marketing activities, and rigorous record-keeping.

The role requires strong office and customer service skills, proficiency in MS Office, and the ability to work flexible hours in a fast-paced, high-energy environment.