Patient Care Coordinator

Beltone; Big Spring (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

Beltone is seeking a Patient Care Coordinator in Big Spring, TX. You will be the face of the practice, ensuring a premium patient experience and smooth administrative operations.

Responsibilities include scheduling, patient outreach, marketing collaboration, and accurate handling of confidential records in a compliant office environment. Prior office experience is preferred; MS Office proficiency is required.

Qualifications

• 2 years of customer service experience preferred.
• 2 years of office experience preferred.
• Proficiency in MS Office required.
• Detail-oriented and organized work ethic.

Responsibilities

• Provide administrative support to ensure smooth patient flow.
• Manage scheduling to maximize testing opportunities.
• Engage with patients through outreach and follow-up.
• Support marketing and community engagement initiatives with the HCP.
• Answer calls and inquiries with professional communication.
• Maintain HIPAA compliance for all forms and records.
• Reconcile cash balances and assist with accounts receivable/payable.
• Keep the office clean and welcoming.

Skills

Customer service

Detail-oriented

Education

High School diploma or equivalent

Tools

MS Office

Job description

Patient Care Coordinator – Big Spring, Texas

Salary: Negotiable based on experience

Benefits: Health insurance, 401(k), and more

Are you detail-oriented and seeking to make a positive impact in a professional office environment?

At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator, you will be the face of our practice, dedicated to creating an extraordinary patient experience.

Highlights

• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement: Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Welcoming Environment: Maintain a clean and inviting office and work environment.

Qualifications

• Education: High School diploma or equivalent is required.
• Experience: 2 years of office experience is preferred.
• Customer Service: 2 years of customer service experience is preferred.
• Technical Skills: Proficiency in MS Office is required.

We are an Equal Opportunity Employer.