Patient Care Office Associate

Beltone New England; Waterville, Northern (ME, KY); Hybrid; USD 32,666,000 - 54,443,000; Full time

Benefits offered by this job

Professional development support

401(k) retirement with 4% companymatch

Health, dental, vision insurance

Life and disability insurance

Paid holidays and vacation

Job summary

Beltone New England is seeking a Front Office Patient Coordinator in Waterville, ME to be the primary liaison between patients and Hearing Care Consultants. This full-time role runs Monday–Friday, 8:30 AM–4:30 PM.

Responsibilities include greeting patients, answering calls, scheduling appointments, processing insurance verifications, managing clinic operations, invoicing, and ordering supplies while ensuring HIPAA-compliant records and a welcoming reception area.

Qualifications

• Dependable and self-motivated with excellent verbal and written communication skills.
• Ability to multitask and stay organized with competing priorities.
• Familiarity with scheduling software and insurance/billing processes is preferred.

Responsibilities

• Greeting patients at the clinic and handling calls, scheduling appointments, and processing insurance verifications.
• Manage admin and financial reports, invoicing, and ordering equipment and supplies; keep the waiting area welcoming.
• Schedule new patient consultations and follow up with existing patients regarding continued care and updated equipment.
• Maintain accurate patient files and records in compliance with HIPAA.

Skills

Dependable

Self-motivated

Verbal communication

Written communication

Multitasking

Organizational skills

Tools

MS Word

MS Outlook

Scheduling software

Insurance/billing software

Job description

Description

At Beltone, we combine advanced technology with compassionate care to provide a superior hearing health experience. Our team’s extensive knowledge and dedication ensure that our patients receive the best possible solutions for their hearing needs in order to rediscover the joys of clear and vibrant hearing.

We are seeking an experienced Front Office Patient Coordinator in Waterville, ME, who will serve as the primary liaison between our patients and the Hearing Care Consultants. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.

In this role, your day-to-day responsibilities include:

• Coordinating Patient Care: Our Front Office Patient Coordinators are responsible for greeting patients at our clinic upon arrival for their appointments. Additionally, they answer calls to the clinic, schedule new and follow-up appointments, and process insurance verifications on behalf of patients.
• Managing the Clinic's Office Operations: The Front Office Patient Coordinator is responsible for completing administrative and financial reports, creating invoices, and ordering equipment and supplies on behalf of the clinic. Additionally, they ensure that the waiting area at the clinic remains clean and welcoming for patients and their families
• Scheduling Patient Consultations: The Front Office Patient Coordinator supports the clinic in achieving its revenue target by ensuring new patients are efficiently scheduled for hearing consultations, and follows up proactively with existing patients regarding continued care and/or updated equipment.
• Maintaining patient files and database: This role ensures that patient records are accurate, up to date, and that all notes are recorded according to HIPAA regulations.

Qualifications

To be successful in this role, you must be dependable, self-motivated, thrive in an independent work setting and have excellent verbal and written communication skills.

Additional experience desired includes:

• Experienced with MS Word and MS Outlook
• Ability to multitask and remain organized with multiple competing priorities
• Familiarity with scheduling software for a service provider is preferred
• Familiarity with insurance and/or medical billing processes is preferred

Benefits

• We provide training and support from a dedicated Professional Development team.
• Competitive salary and bonus programs
• 401(k) retirement savings with a 4% Company Match after one year
• Medical, Dental, and Vision Insurance with a Flexible Savings Account
• Life Insurance, Short- and Long-Term Disability, and AFLAC
• Paid holidays and vacation time

Compensation

$19.00 an hour, plus monthly incentives