Patient Care Coordinator

OneOncology; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance program

Job summary

Tennessee Urology is seeking a detail-oriented Point of Contact to support busy office operations. You will manage patient messages, triage calls, and document details into the EMR, helping physicians with timely dispositions.

The role requires strong customer service, medical terminology knowledge, and accurate data entry. You’ll schedule appointments, coordinate tests and procedures, and assist with patient education while collaborating across sites to ensure smooth patient flow and care

Qualifications

• Minimum High School Diploma or GED required.
• Minimum two (2) years of front office experience, preferably in a medical setting.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide professional first impressions and courteous patient interactions.
• Process incoming messages and triage calls per policy using Keona Health.
• Document messages in EMR and coordinate physician disposition.
• Schedule appointments, labs, and referrals; assist with prior authorizations as needed.
• Support the office and physicians under supervision of the site manager.

Skills

Customer service

Communication

Typing 40 wpm

Medical terminology

Team player

Education

High school diploma or GED

Tools

Keona Health

EMR

Practice Management System

EHR

Job description

Tennessee Urology is seeking a detail-oriented Point of Contact to support busy office operations. You will manage patient messages, triage calls, and document details into the EMR, helping physicians with timely dispositions.

The role requires strong customer service, medical terminology knowledge, and accurate data entry. You’ll schedule appointments, coordinate tests and procedures, and assist with patient education while collaborating across sites to ensure smooth patient flow and care