Compassionate Patient Concierge & Scheduling Coordinator

Georgia Urology; Cumming (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Georgia Urology is seeking a Patient Coordinator to support patients, physicians and the clinical team. The role focuses on patient flow, scheduling, data entry, and billing-related tasks in a fast-paced environment.

You will greet patients, verify information, obtain records, and help ensure a smooth visit from check-in to check-out. The position requires strong organization and professional communication in a multi-location setting.

Qualifications

• High School Diploma, some college preferred.
• Minimum of 2 years’ experience in a Healthcare setting.
• Proficiency with EMR and Microsoft Office.

Responsibilities

• Greet all patients with courtesy and respect.
• Check patients in/out upon arrival and/or departure.
• Ensure patient confidentiality throughout all transactions.
• Update, file and maintain the integrity of all patient data.
• Request patient records from referring physician offices and follow up with that office to ensure all information is received prior to patient visit as directed.
• Forward medical records to requesting physicians.
• Schedule patient appointments.
• Verify patient insurance information, prior authorization, and collect payment for services rendered (co-pays, deductibles, co-insurance, past due balances, and surgery deposits).
• Scan patient data into the NextGen EMR system.
• Check patients in for clinical staff.
• Answer incoming telephone calls and make outbound calls to patient in order to confirm scheduled appointments.
• Maintain current knowledge of HIPAA compliance and OSHA standards.
• Other duties as assigned.

Skills

Organizational skills

Time management

Professionalism

Teamwork

Education

High School Diploma, some college preferred

Job description

Georgia Urology is seeking a Patient Coordinator to support patients, physicians and the clinical team. The role focuses on patient flow, scheduling, data entry, and billing-related tasks in a fast-paced environment.

You will greet patients, verify information, obtain records, and help ensure a smooth visit from check-in to check-out. The position requires strong organization and professional communication in a multi-location setting.