Patient Care Coordinator & Front Desk Specialist

Optum; Farmers Branch (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum is seeking a front desk associate at our Farmers Branch, TX location. You will greet patients, verify insurance, complete check-in/out tasks, collect co-pays, and manage medical records to ensure smooth patient flow.

The schedule is Monday–Friday 8:00am–5:00pm CST. Strong communication, customer service, and basic Microsoft Office skills are required; EMR experience is a plus. This role supports UnitedHealth Group's mission to improve health outcomes.

Qualifications

• High School Diploma/GED is required.
• 1+ years of customer service experience with strong communication, in person and via phone.
• Intermediate proficiency with Microsoft Office applications.

Responsibilities

• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and preauthorizations.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Manages medical records (files/scans, prepare for schedule).
• Ensures all correspondence is scanned or filed and logs requests for medical records release.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma/GED

Tools

EMR software

Job description

Optum is seeking a front desk associate at our Farmers Branch, TX location. You will greet patients, verify insurance, complete check-in/out tasks, collect co-pays, and manage medical records to ensure smooth patient flow.

The schedule is Monday–Friday 8:00am–5:00pm CST. Strong communication, customer service, and basic Microsoft Office skills are required; EMR experience is a plus. This role supports UnitedHealth Group's mission to improve health outcomes.