Patient Care Consultant — Growth, Benefits & Impact

Aspen Dental; Aspen, Elkin Valley (CO, NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development

Collaborative culture

Continuous learning

Job summary

Aspen Dental is hiring a Patient Care Consultant to advise patients on treatment plans with empathy and clear, consultative sales. You will present financial options, build trust, and follow up to convert care plans into accepted treatment.

Work with the dental team to ensure top-quality patient experiences and compliant processes. You will collaborate with clinicians to refine consult approaches, track performance using CRM, and help patients navigate financing options, while delivering

Qualifications

• Experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred).
• Proven track record of meeting or exceeding sales/conversion goals.
• Excellent communication, interpersonal, and objection-handling skills.
• Ability to simplify clinical recommendations into patient-friendly language.
• Strong organizational and time-management skills; comfortable using CRM systems.
• Patient-first mindset with empathy and active listening.
• Resilient and adaptable in a fast-paced environment.

Responsibilities

• Guide patients through treatment plans with empathy and consultative sales.
• Explain options clearly and present customized payment plans.
• Serve as primary contact after initial visit with ongoing guidance.
• Track KPIs and document interactions using CRM tools.
• Collaborate with dental team and Regional Sales Manager to improve approaches and close rates.
• Identify opportunities for additional services to improve patient outcomes.
• Ensure smooth handoff from consultation to procedure and deliver a seamless experience.

Skills

Consultative sales

Patient care

Customer service

CRM usage

Communication

Tools

CRM software

Job description

Aspen Dental is hiring a Patient Care Consultant to advise patients on treatment plans with empathy and clear, consultative sales. You will present financial options, build trust, and follow up to convert care plans into accepted treatment.

Work with the dental team to ensure top-quality patient experiences and compliant processes. You will collaborate with clinicians to refine consult approaches, track performance using CRM, and help patients navigate financing options, while delivering