Dental Patient Care & Treatment Plan Expert

Aspen Dental; Elkin (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health & dental & vision

401(k) with match

Career development

Collaborative culture

TAG U learning

Job summary

Aspen Dental is seeking a Patient Care Consultant to guide patients through smile transformation with empathy and consultative sales skills. You’ll discuss treatment plans, build trust, and create customized payment options to help patients commit with confidence.

The role emphasizes patient-first care, collaboration with clinicians, and delivering a high-quality patient experience across interactions, in a fast-paced, growing practice network.

Qualifications

• 2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred).
• Proven track record of meeting or exceeding sales or conversion goals.
• Excellent communication, interpersonal, and objection handling skills.
• Ability to simplify clinical recommendations into patient-friendly language.

Responsibilities

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician.
• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity.
• Create and present customized payment plans tailored to each patient’s financial needs.
• Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance.
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions.
• Follow up with patients to encourage treatment decisions and ensure timely communication.
• Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups.
• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards.
• Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options.
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance.
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
• Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental

Skills

Consultative sales

Patient care coordination

Customer service

Communication skills

CRM experience

Patient-first mindset

Time management

Team collaboration

Results oriented

Tools

CRM software

Job description

Aspen Dental is seeking a Patient Care Consultant to guide patients through smile transformation with empathy and consultative sales skills. You’ll discuss treatment plans, build trust, and create customized payment options to help patients commit with confidence.

The role emphasizes patient-first care, collaboration with clinicians, and delivering a high-quality patient experience across interactions, in a fast-paced, growing practice network.