Dental Patient Care Consultant: Trusted Treatment Advisor

aspendental; Charlotte (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401(k) with match

Career development

Job summary

Aspen Dental is hiring a Patient Care Consultant in the United States to guide patients through treatment plans and financing options, delivering compassionate, clear explanations of care and products. You will collaborate with clinicians and the dental team to ensure a smooth transition from consultation to procedure and build long-term patient trust.

You will manage follow-ups, customize payment plans, and track KPIs while maintaining a patient-centric approach in a fast-paced, supportive

Qualifications

• 2+ years in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred).
• Proven track record of meeting or exceeding sales or conversion goals.
• Excellent communication, interpersonal, and objection-handling skills.
• Ability to simplify clinical recommendations into patient-friendly language.
• Strong organizational and time-management skills; comfortable using CRM or patient management systems.
• Patient-first mindset with empathy, professionalism, and active listening skills.
• Resilient and adaptable in a fast-paced environment.
• Collaborative team player who partners effectively with clinicians and leaders.
• Results-oriented, motivated by both patient outcomes and performance goals.

Responsibilities

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician.
• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity.
• Create and present customized payment plans tailored to each patient's financial needs.
• Act as the patient's primary point of contact after their initial visit, answering questions and providing ongoing guidance.
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions.
• Follow up with patients to encourage treatment decisions and ensure timely communication.
• Track and report on KPIs while leveraging CRM tools to document interactions and monitor follow-ups.
• Partner with the dental team to deliver high-quality, patient-first experiences that align with policies and standards.
• Collaborate with Regional Sales Manager to refine consult approaches and stay current on product offerings and financing options.
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance.
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
• Deliver an exceptional patient experience with every interaction.

Skills

Consultative sales

Patient care

Customer service

Communication

CRM experience

Time management

Team collaboration

Objection handling

Empathy

Active listening

Tools

CRM systems

Job description

Aspen Dental is hiring a Patient Care Consultant in the United States to guide patients through treatment plans and financing options, delivering compassionate, clear explanations of care and products. You will collaborate with clinicians and the dental team to ensure a smooth transition from consultation to procedure and build long-term patient trust.

You will manage follow-ups, customize payment plans, and track KPIs while maintaining a patient-centric approach in a fast-paced, supportive