Patient Care Consultant: Guide Treatment & Financing

Aspen Dental; Streetsboro (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Aspen Dental is seeking a Patient Care Consultant (internally called Operations Lead) in a full-time role. You’ll guide patients through treatment options, discuss insurance benefits and financing, and help move care plans forward with clinicians and office leadership.

You’ll build relationships, explain options clearly, and support a patient-first experience, contributing to a collaborative team and a values-driven dental service organization.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or related field preferred.
• Strong communication and interpersonal skills with ability to build rapport and trust with patients of all backgrounds.
• Ability to explain complex information in a simple, patient-friendly manner.
• Comfort discussing insurance, financing, and payment options.
• Excellent organizational and time-management skills.
• Experience with CRM, scheduling, or patient management systems preferred.
• Patient-first attitude with empathy, professionalism, and active listening skills.
• Collaborative team player who thrives in a fast-paced environment.

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team.
• Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language.
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment.
• Create and present customized payment and financing options tailored to individual patient needs.
• Use consultative communication techniques to help patients make confident, informed decisions about their care.
• Partner with doctors and team members to deliver a seamless, patient-first experience.
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools.
• Leverage key performance metrics to improve patient outcomes and practice performance.
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes.
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed.
• Ensure all patient interactions align with company policies, government regulations, and dental board standards.

Skills

Strong communication

Interpersonal skills

Patient-first attitude

Team player

Explain complex information simply

Time management

CRM / scheduling systems experience

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Scheduling systems

Job description

Aspen Dental is seeking a Patient Care Consultant (internally called Operations Lead) in a full-time role. You’ll guide patients through treatment options, discuss insurance benefits and financing, and help move care plans forward with clinicians and office leadership.

You’ll build relationships, explain options clearly, and support a patient-first experience, contributing to a collaborative team and a values-driven dental service organization.