Patient Care Consultant & Office Ops Lead

Aspen Dental Jobs; Mayfield Heights (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Career development

Collaborative culture

TAG U learning

Training and support

Benefits package: PTO/health/dental/vi

Job summary

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options, discuss insurance and financing, and support clinicians and office leadership in delivering a seamless, patient-first experience. You will meet with patients, present tailored payment options, and help them move forward with care, while maintaining compliance with policies and regulations.

This role emphasizes relationship-building and collaborative teamwork in a fast-paced dental

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or a related field preferred.
• Strong communication and interpersonal skills with the ability to build rapport and trust with patients.
• Ability to explain complex information in a simple, patient-friendly manner.
• Comfort discussing insurance, financing, and payment options.
• Excellent organizational and time-management skills.
• Experience with CRM, scheduling, or patient management systems preferred.

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team.
• Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language.
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment.
• Create and present customized payment and financing options tailored to individual patient needs.
• Use consultative communication techniques to help patients make confident, informed decisions about their care.
• Partner with doctors and team members to deliver a seamless, patient-first experience.
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools.
• Leverage key performance metrics to improve patient outcomes and practice performance.
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes.
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed.
• Ensure all patient interactions align with company policies, government regulations, and dental board standards.

Skills

Communication skills

Interpersonal skills

Relationship building

Active listening

Time management

Team player

Empathy

Education

High school diploma or equivalent

College degree preferred

Healthcare experience

Tools

CRM

Scheduling systems

Patient management systems

Job description

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options, discuss insurance and financing, and support clinicians and office leadership in delivering a seamless, patient-first experience. You will meet with patients, present tailored payment options, and help them move forward with care, while maintaining compliance with policies and regulations.

This role emphasizes relationship-building and collaborative teamwork in a fast-paced dental