Patient Care Consultant & Financing Advisor

Aspen Dental; Columbus (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career development

Collaborative culture

TAG U learning

Training and support

Health benefits

Job summary

Aspen Dental in Columbus, OH is hiring a Patient Care Consultant (Operations Lead). You will guide patients through treatment options, explain insurance benefits, and present financing solutions, helping them move forward with confidence.

This role emphasizes building trust, one-on-one conversations, and a patient-first mindset. You will work with clinicians and office leadership to deliver a seamless experience and support non-clinical team tasks.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years in patient coordination, consultative sales, healthcare, or related field.
• Strong communication and interpersonal skills with patients.
• Ability to explain insurance, financing, and payment options clearly.
• Excellent organizational and time-management skills.
• Experience with CRM, scheduling, or patient management systems.
• Patient-first attitude with empathy and active listening.

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team.
• Explain treatment options, procedures, insurance benefits, and financing solutions in clear, compassionate language.
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment.
• Create and present customized payment and financing options tailored to individual patient needs.
• Use consultative communication techniques to help patients make confident, informed decisions about their care.
• Partner with doctors and team members to deliver a seamless, patient-first experience.
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools.
• Leverage key performance metrics to improve patient outcomes and practice performance.
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes.
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed.
• Ensure all patient interactions align with company policies, government regulations, and dental board standards.

Skills

Communication skills

CRM experience

Patient coordination

Empathy

Time management

Team player

Healthcare experience

Insurance discussion

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Patient management systems

Job description

Aspen Dental in Columbus, OH is hiring a Patient Care Consultant (Operations Lead). You will guide patients through treatment options, explain insurance benefits, and present financing solutions, helping them move forward with confidence.

This role emphasizes building trust, one-on-one conversations, and a patient-first mindset. You will work with clinicians and office leadership to deliver a seamless experience and support non-clinical team tasks.