Patient Care & Office Operations Lead

Talentify; Medina (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Free learning and development

Industry-leading training

Benefits: PTO, health, dental, vision,

Job summary

Aspen Dental in Ohio is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options and financing, and to partner with clinicians to ensure a confident, patient-first experience. You will meet one-on-one with patients, explain options and insurance benefits, present personalized payment plans, and track consultations using practice management and CRM tools.

This full-time role offers career development, a collaborative culture, comprehensive benefits, and

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience in patient coordination, consultative sales, healthcare, customer service, or related field.
• Strong communication and interpersonal skills with the ability to build rapport.
• Experience with CRM, scheduling, or patient management systems preferred.

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team.
• Explain treatment options, insurance benefits, and financing solutions in clear, compassionate language.
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment.
• Create and present customized payment and financing options tailored to individual patient needs.
• Use consultative communication techniques to help patients make informed decisions about their care.
• Partner with doctors and team to deliver a seamless, patient-first experience.
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools.
• Leverage key performance metrics to improve patient outcomes and practice performance.
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes.
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed.
• Ensure all patient interactions align with company policies, government regulations, and dental board standards.

Job description

Aspen Dental in Ohio is seeking a Patient Care Consultant (Operations Lead) to guide patients through treatment options and financing, and to partner with clinicians to ensure a confident, patient-first experience. You will meet one-on-one with patients, explain options and insurance benefits, present personalized payment plans, and track consultations using practice management and CRM tools.

This full-time role offers career development, a collaborative culture, comprehensive benefits, and